Effective Date: June 1st, 2025

 

At SheNearby, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Digital Personal Data Protection Act, 2023 (India).

1. Information We Collect

We may collect the following categories of data:

Personal Information (provided by you):

• Name
• Contact information (email address, phone number)
• Location or apartment/community details
• Service listings you create (text, images, descriptions)
• Payment information (if applicable)

Automatically Collected Information:

• Browser type, IP address, device details
• Usage data (pages visited, time spent, clicks)
• Cookies or similar identifiers

1. Purpose of Processing

We process your data to:

• Provide and improve our services
• Facilitate discovery of service providers and enable communication
• Process payments (if applicable)
• Ensure security, fraud prevention, and legal compliance
• Send important updates or required communications (e.g., changes to Terms)
• Send optional marketing or promotional communications (only with your consent)

1. Legal Basis for Processing (India DPDP Act)

Your personal data is processed based on:

• Consent: For marketing and communication (you may withdraw anytime)
• Performance of a contract: To deliver services you request
• Legal obligation: For record-keeping and compliance
• Legitimate interest: To improve and secure our platform

1. Data Sharing

We do not sell or rent your data. We share it only:

• With vendors/service providers working under confidentiality agreements
• With legal authorities when required by law
• With other users only to the extent necessary (e.g., showing your listing details)

1. Data Retention

We retain your data only as long as needed for the purposes stated above or as required by law. Upon account deletion, most personal data is deleted or anonymized within 30 days, except where retention is legally required.

1. Data Security

We use industry-standard measures (encryption, access controls, secure servers) to protect your data. However, no platform can guarantee 100% security.

1. Your Rights

Under Indian law, you have the right to:

• Access your personal data
• Request corrections
• Request deletion (subject to legal obligations)
• Withdraw consent for optional data processing
• Lodge a grievance regarding data processing

You can exercise these rights by writing to connect@shenearby.com.

1. Cookies & Tracking

We may use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings, though some features may not function properly.

1. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing data.

1. Grievance Redressal Mechanism
   In compliance with the Digital Personal Data Protection Act, 2023, we have appointed the following Grievance Officer:

Grievance Officer: Aysha (Acting on behalf of SheNearby)
Email: connect@shenearby.com
Jurisdiction: Chennai, Tamil Nadu

Users may write to the Grievance Officer for concerns related to data processing, privacy, or their rights under this policy. Complaints will be acknowledged within 24 hours and resolved within 15 working days.

Note: SheNearby currently operates as an unregistered platform. By using our services, you acknowledge and agree that any disputes shall be handled under the jurisdiction of Chennai courts.

1. Changes to This Policy

We may update this policy occasionally. Significant changes will be:

• Posted on this page
• Notified via email or in-app notice where required
  Your continued use after updates constitutes acceptance of the revised policy.

1. Contact Us

If you have questions about this Privacy Policy:

Email: connect@shenearby.com